FAQ

• Where is the store based?

  Lake Forest, CA

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Art of Ty Collectibles is a one person operation however I do my best to get your orders packaged and shipped out as soon as I receive them. Sometimes it may take 2-3 business days. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Do you have a mailing list?

  Yes! Please visit my main website: www.artofty.com and scroll to the bottom. There you can enter your email address to be added to my mailing list. Don't worry I don't send spam or share your information. Those on the mailing list will be notified when I release new products for sale!

• Do you sell any original art?

  Yes! The occasion is rare however. If you had something in mind in particular please feel free to drop me a message. I have pencils and inked drawings that may be what you are looking for. My painted works are all digital for the time being. :)

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.

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